Technical Writer & Documentation Specialist

The Challenge

When I joined TRUE DocuWrx as Technical Writing Manager, the company’s documentation was:

• Fragmented across multiple platforms
• Inconsistently formatted
• Outdated and poorly organized

This led to increased support tickets, longer resolution times, and frustrated users who couldn’t find the information they needed.

My Approach

• Conducted a comprehensive content audit across all platforms
• Reviewed 200+ existing articles for quality and relevance
• Analyzed user search patterns and support ticket trends
• Created a new information architecture for improved findability
• Developed standardized templates and style guidelines
• Established content governance framework

The Solution

Over a three-month period, I:

• Migrated 200+ articles to a new knowledge base platform
• Rewrote and restructured content for clarity and consistency
• Developed 500+ articles and templates to address identified gaps
• Implemented tagging and categorization for improved searchability
• Created feedback mechanisms for continuous improvement

The Challenge

Waterford.org needed to evaluate and optimize its extensive PreK-12 curriculum with 300+ lessons that had become inconsistent in quality and alignment with current educational standards.

The organization lacked:

• A standardized framework for analyzing curriculum effectiveness
• Consistent documentation of content gaps
• Clear processes for prioritizing improvements
• Structured methods for tracking content revisions

My Approach

Phase 1: Created a structured documentation framework to analyze each curriculum component

• Collaborated with subject matter experts
• Developed standardized assessment templates
• Created curriculum mapping tools
• Designed documentation protocols

Phase 2: Implemented a centralized documentation system with tracking mechanisms

Phase 3: Documented findings, created reports, and maintained version control

The Solution

I created a comprehensive documentation system that included:

1. Curriculum Analysis Database: Repository tracking all 300+ lessons
2. Gap Identification Framework: Categorization system for content issues
3. Curriculum Revision Templates: Standardized documents for consistent implementation
4. Progress Tracking Dashboard: Visual representation of project status
5. Knowledge Transfer Documentation: Guides for maintaining the analysis system

The Challenge

Waterford.org needed comprehensive resources for staff and clients regarding disability services and educational accommodations.

The organization lacked:

• Standardized documentation on ADA compliance
• State-specific disability resources
• Best practices for supporting students with disabilities

This gap led to inconsistent support, potential compliance issues, and missed opportunities to fully serve students with diverse needs.

My Approach

I took a systematic approach to addressing this documentation gap:

• Conducted extensive research on disability education laws across all 50 states
• Collaborated with disability advocacy organizations
• Interviewed special education experts
• Created a structured taxonomy for organizing disability-related information
• Developed a documentation plan prioritizing critical resources

The Solution

I developed a comprehensive documentation suite that included:

• A detailed guide on ADA compliance requirements for educational technology
• 50 state-specific resource guides detailing disability services, funding options, and legal requirements
• A knowledge base of articles covering common disabilities and effective educational strategies
• Training materials for staff on disability awareness and accommodation best practices
• Technical documentation on accessibility features within Waterford.org’s products